Return, exchange and claims
30-day return policy on baumundpferdgarten.com
- You have 30 days right of return starting from the date you receive the item.
- We offer free shipping on exchanges via our return portal.
- Sale items have a 14-days return policy.
- Items purchased online must be returned via our returns portal. Unfortunately, we do not offer returns in our physical store.
Sådan returnerer du
Hav venligst dit ordrenummer (#xxxxxxx) klar, så du kan gennemføre registreringen.
- Opret din returnering via vores returportal her.
- Efter registreringen modtager du en e-mail med din returlabel.
- Klargør din returpakke, og husk at vedlægge den medfølgende returseddel.
- Send din returpakke, og husk at gemme din indleveringskvittering.
Bemærk venligst, at et returgebyr på 40 kr. vil blive fratrukket dit refunderingsbeløb.
If you wish to return an item
You should be aware of the following to ensure you receive a full refund:
- The item must be in its original packaging.
- The item must not show signs of wear, stains, damage, or have any external odors.
- Clothing must have its original tags attached, as we cannot resell the item without them.
Ombytning
Hav venligst dit ordrenummer (#xxxxxxx) klar, så du kan gennemføre registreringen.
- Opret din ombytning via vores returportal her.
- Vælg den størrelse, du ønsker at bytte til, og gennemfør købet. Levering er gratis ved ombytning.
- Når du har gennemført registreringen, modtager du en GLS QR-kode til din returpakke via e-mail.
- Vedlæg den returseddel, der fulgte med pakken.
Din nye vare vil blive afsendt inden for 1–2 hverdage, og du vil modtage et track & trace-nummer via e-mail.
Beløbet for den returnerede vare vil blive refunderet inden for 10 hverdage.
Bemærk venligst: Vi fratrækker et returgebyr på 40 kr. fra din oprindelige ordre.
Refund
- You can expect to receive the refund in your account within 10 business days after we have received your return package. Once we have processed your return, you will receive a confirmation email from us.
- The refund will be issued to the payment method used for the purchase. For example, if you paid by card, the amount will be refunded to the same card.
- Please note that we cannot accept returns for items purchased from a retailer. These must be returned to the retailer where the item was bought.
Right of Withdrawal & Reduced Refund
The right of withdrawal is void, and you may lose your refund partially or entirely if the item has deteriorated. This may occur, for example, if:
- You have actually used the item.
- The item was damaged while in your possession.
- The item was handled in a way beyond what was necessary to assess its characteristics and quality.
- We do not accept packages sent to parcel shops.
Claim
Your purchase is covered by the Danish Sale of Goods Act, including defect regulations. This means that as a consumer, you have a 24-month warranty, during which you may be entitled to have a defective item repaired or replaced, receive a refund, or get a price reduction, depending on the specific situation.
Of course, the complaint must be justified, and the defect must not be caused by improper use of the product or other damaging behavior
You must contact us within a 'reasonable time'
You must file a complaint within a 'reasonable time' after discovering the defect. We recommend that you do so as soon as possible and no later than 2 months after noticing the issue.
You can submit a complaint by contacting us via email at: customercare@baumundpferdgarten.com
Depending on the specific situation, you will receive further instructions.
We monitor the number of returns made by customers, and if there are repeated returns that violate our policy, this may result in the closure of your account on baumundpferdgarten.com or the cancellation of future orders.